Terms & Conditions
Last updated: September 2026
1. Introduction
Welcome to BioSense. These Terms & Conditions ("Terms") govern your use of the website shop.biosenseofficial.com ("Website") and any purchases you make through it. BioSense is operated by Wel Medical, a company registered in England and Wales (Company No. 5714397, VAT No. 887750270).
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.
2. Use of Website
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the Website by any third party.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
You must not:
- Use the Website in any way that is unlawful, fraudulent, or harmful.
- Attempt to gain unauthorised access to the Website, its servers, or any connected systems.
- Use automated tools to scrape, crawl, or extract data from the Website without our prior written consent.
- Transmit any viruses, malware, or other harmful code.
3. Products and Pricing
All prices displayed on our Website are in British Pounds (GBP) and include VAT where applicable.
We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option to continue with the order at the correct price or cancel it.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
Product availability is subject to change. We reserve the right to discontinue any product at any time.
4. Orders and Payment
When you place an order, you are making an offer to purchase the products. All orders are subject to acceptance by us. We will confirm your order by sending you an order confirmation email.
We accept payment via major credit and debit cards and other payment methods as displayed at checkout. Payment is taken at the time your order is placed.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
5. Shipping and Delivery
We offer shipping to a range of destinations. Delivery times and shipping costs vary depending on your location and the shipping method selected at checkout.
For full details on shipping options, estimated delivery times, and costs, please refer to our Shipping Policy.
While we make every effort to deliver your order within the estimated timeframe, delivery dates are not guaranteed. We shall not be liable for any delays caused by circumstances beyond our control.
6. Returns and Refunds
We offer a 90-day return policy. If you are not completely satisfied with your purchase, you may return it within 90 days of receipt for a refund or exchange.
For full details on our returns process, eligibility criteria, and how to initiate a return, please refer to our Refund Policy.
7. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, product designs, software, and the compilation thereof, is the property of BioSense / Wel Medical or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this Website without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, BioSense / Wel Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses arising out of or in connection with your use of the Website or our products.
Our total liability to you for any claim arising out of or relating to these Terms or your use of our products shall not exceed the amount you paid for the product(s) in question.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
9. Disclaimer
BioSense products are wellness and recovery products. They are not medical devices, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information provided on our Website is for general informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before starting any new wellness routine, particularly if you have a pre-existing medical condition or are taking medication.
Individual results may vary. Testimonials and reviews on our Website reflect individual experiences and are not guaranteed outcomes.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. The "Last updated" date at the top of these Terms indicates when they were last revised.
Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Email: support@biosenseofficial.com
Company: Wel Medical
Company No. 5714397
VAT No. 887750270