Shipping Policy
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been placed, and a second email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United Kingdom | Standard Shipping | 4-7 business days | £8.00 |
| United Kingdom | Standard Shipping (4+ units) | 4-7 business days | FREE |
| Europe | Standard Shipping | 4-7 business days | Calculated at checkout |
| International | Standard Shipping | 4-7 business days | Calculated at checkout |
Delivery times are estimates and may vary depending on your location and external factors such as customs processing or carrier delays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your delivery status.
You can also visit our Track Your Order page to check the status of your shipment at any time.
Delivery Issues
If your package has not been received within the expected delivery timeframe, please take these steps:
- Check your tracking information for the latest delivery status updates.
- Verify that the shipping address provided at checkout is correct.
- Check with neighbours or household members who may have accepted the delivery on your behalf.
- If the issue persists, contact us at support@biosenseofficial.com with your order number and we will investigate promptly.
Customs and Import Duties
For international orders, please be aware that your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
We recommend contacting your local customs office for more information on potential charges before placing your order.
Shipping Restrictions
Some items may not be available for shipping to certain countries due to local regulations or shipping carrier limitations. If your delivery address is in a restricted area, you will be notified at checkout.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, unclaimed delivery, or refusal), we will contact you to arrange a reshipment or issue a refund. Please note that additional shipping charges may apply for reshipments.
Contact Us
If you have any questions about our shipping policy or need help with a delivery, please don't hesitate to reach out:
Email: support@biosenseofficial.com
Our customer support team is available Monday to Friday and aims to respond to all enquiries within 1-2 business days.
Last updated: September 2026