Refund Policy

Our Guarantee

At BioSense, your satisfaction is our top priority. We stand behind every product we sell with a generous 90-day money-back guarantee. If you're not completely satisfied with your purchase, we're here to make it right.

We believe in the quality of our products and want you to feel confident in every order you place with us.

Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must have been purchased within the last 90 days.
• The item must be returned in its original packaging.
• Proof of purchase (order confirmation email or order number) is required.

How to Request a Return

To initiate a return, please email us at support@biosenseofficial.com with the following information:

• Your order number
• The reason for your return
• Your preferred resolution (refund or exchange)

Our customer support team will respond within 1-2 business days with return instructions, including the return shipping address.

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days. Please note that it may take an additional billing cycle for the refund to appear on your statement, depending on your bank or credit card provider.

Return Shipping

The customer is responsible for return shipping costs unless the item received is defective or damaged. We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item without tracking information.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@biosenseofficial.com. Please include:

• Your order number
• Clear photographs of the damage or defect
• A brief description of the issue

We will arrange a replacement or full refund, including return shipping costs, at no additional expense to you.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used beyond normal trial and show significant signs of wear
• Items returned without original packaging
• Items purchased more than 90 days ago

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take these steps:

• Check your bank account or credit card statement again.
• Contact your credit card company — it may take some time before your refund is officially posted.
• Contact your bank — there is often a processing period before a refund appears.
• If you've done all of this and still have not received your refund, please contact us at support@biosenseofficial.com.

Exchanges

If you would like to exchange an item for a different product or variant, please contact us at support@biosenseofficial.com. We'll guide you through the exchange process and ensure you receive the right product as quickly as possible.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to reach out:

Email: support@biosenseofficial.com

Our customer support team is available Monday to Friday and aims to respond to all enquiries within 1-2 business days.

Last updated: September 2026